Welcome to Your AR Journey

We're excited to help you get started! Here's everything you need to know about using your AR products and making the most of your experience.

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Getting started

Welcome aboard! Getting started with your AR World Map is straightforward. We've designed the setup process to be simple and guide you every step of the way.

The setup involves finding QR code: A special QR code inside the box (to unlock your product). Once you've downloaded the app and registered with your special QR code, all features will be unlocked and ready to use!

Pro tip: Keep your special QR code card (the one inside the box) safe. You'll need it if you want to use your product on a new device.

How to Set Up Your AR World Map

Follow these steps carefully to unlock all features and start your AR journey:

1

Download the App

Click the "Get App" button. Alternatively, search for "AR World Map" on the Play Store and download it directly.

2

Open the App

Once installed, open the app. Sign-in with google.

3

Find Your Special QR Code

Open the box and look inside. You'll find a special QR code that belongs only to your World Map.

4

Register Your Device

In the app, scan this special QR code. It will take you to our sign-up page.

5

Start Exploring

All features are now unlocked. Enjoy your AR World Map!

Using AR products

Now for the fun part! All our AR products work in a similar way, so once you've mastered one, you've mastered them all. Here's how to get the best experience:

Scanning tips

  • Keep the entire AR marker or physical item visible in your camera frame
  • Good lighting is your best friend! Avoid glare or shadows for better tracking
  • Hold your device steady for a moment while the magic happens
  • Try scanning from a slight angle (30-45 degrees) for better recognition

Interacting with AR content

  • Pinch to zoom in and out on 3D objects - get up close and personal!
  • Drag to rotate items and explore them from every angle
  • Tap on objects to interact and discover more information
  • Try the Companion AI for detailed explanations and fun quizzes

Best practices

  • Keep your AR markers clean and in good condition - they work best that way!
  • Use a flat, stable surface when possible for the smoothest experience
  • A stable internet connection helps everything load faster

Account and security

We take your security seriously. Here's what you need to know to keep your account safe and secure:

  • Your QR code can be used on a limited number of devices (depends on your plan)
  • Choose a strong password and keep it safe - your future self will thank you!
  • Switching to a new device? No problem! Just scan your QR code and sign in
  • Lost or stolen device? Reach out to our support team and we'll help you unlink it
  • Treat your QR code card like a treasure - keep it somewhere safe!

Troubleshooting

Running into issues? Don't worry, we've got your back. Here are solutions to common problems:

QR code won't scan
  • Make sure your QR code is clean and not damaged or wrinkled
  • Try moving to a brighter spot - lighting matters!
  • Hold your device steady about 6-8 inches away from the QR code
  • Check that the app has camera permission in your phone settings
Registration failed or QR code invalid
  • Double-check your internet connection and give it another try
  • Make sure your QR code is genuine (purchased from an authorized seller)
  • Still stuck? Send us a photo of your QR code and we'll help you out!
Device limit reached

Looks like you've used up all your device slots! No worries - just reach out to our support team and we'll help you unlink an old device or reset your limit.

AR content not appearing
  • Make sure the app has camera permission enabled
  • Find better lighting and avoid reflections or shadows
  • Keep the full AR marker visible in your camera frame
  • Try tilting your device slightly or changing your angle
App crashes or freezes
  • Update to the latest version from the Play Store
  • Clear the app cache in your phone settings
  • Give your device a quick restart
  • Make sure your device meets our minimum requirements
Network or connection errors
  • Switch to a stable Wi-Fi or mobile data connection
  • Wait a minute and try again - sometimes we're just busy!
  • Check our status page to see if there are any ongoing issues

FAQ

Got questions? We've got answers. Here are the most common things people ask us:

  • Can I use the same QR code on multiple devices? Absolutely! But remember, you're limited to the number of devices in your plan.
  • Can I move my product to a new phone? Of course! Just scan your QR code on the new device and sign in.
  • Do I need internet for AR features? You'll need internet for the initial setup and to load new content. After that, many features work offline!
  • How do app updates work? We push updates through the Play Store. Turn on auto-updates and you'll always have the latest and greatest!
  • What if I lose my QR code card? Contact our support team with your account details. Pro tip: Take a photo of it as a backup.
  • Will this work on my device? Most modern Android devices with AR support are good to go! Check the app listing for specific requirements.

Support

Still need a hand? We're here for you. Reach out to our friendly support team and we'll get you sorted.

To help us help you faster, include your account email, device model, and a brief description or screen recording of what's happening.

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